Customer Information

Returns & Cancellation

Last updated: October 2026

1. Order Cancellation

Cancellation requests may be accepted depending on the status of the order. Please contact us as soon as possible if you need to cancel an order.

2. Returns

Return eligibility depends on the condition of the product and the circumstances of the return. Products should remain in their original condition unless the return is related to a product issue.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us promptly with the relevant order details and supporting information.

4. Refunds

Where a refund is approved, it will be processed according to the applicable payment and refund procedures.